Returns & Refunds

Returns Policy

Please review our Return Policy (specified below) before making any purchases.

All our products have a very high quality and go through double control before shipping to our customers.

We hope you will be pleased with your purchase.

Should you wish to return anything bought from us, we will gladly refund or exchange a product provided it is in a fully pre-sold condition.

Returns should be made within 14 days of delivery, in original, undamaged packaging and with all labels intact. If we find that the product has not been returned to us in a fully pre-sold condition, we reserve the right to refuse a refund on the item. If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to Us. To summarize:

  • An item can be returned to the Leybert Online Store within under 14 days of delivery with all the labels intact. To be eligible for a refund the item(s) must be unworn and unwashed and have the original tags/labels. Items that appear worn, have stains, or smell cigarette smoke, deodorant, pet hairs or odours, etc. will not be accepted.
  • You will be notified about the final decision on whether you are liable for the refund or not within 3 workdays.
  • Should it be ruled out that you are liable for the refund, you will receive the full amount within 5-7 workdays (counting from when the item(s) returned are received by the Leybert Online Store).

Additional Returns Information

* Send your return from the same Country in which you placed your order. We will not be able to accept returns from different Countries.

* Returns which do not respect the conditions above or with missing or incomplete Customs documentation will be refused and returned to the Shipper.

* Your return package will be accepted within 7 working days from the delivery date at our warehouse.

* Refund will be made in 5-7 working days.

Returning Items

As an alternative to using your rights under the DSRs, you may prefer to return items. Making a return or exchange is easy.

Please, contact us at if you would like to return your order. Your money will be refunded within 14 days after receiving the returned order and completing the quality check. We reserve the right to refuse the return of damaged, worn or used items. The order should be returned within 14 days.

Customer care
VIP Factory SIA
Zemitana street 9/ k-1
Riga, LV-1012, Latvia

You will be notified by email once your return has been received and processed.

Cancelling Your Order Under the Distance Selling Regulations

If you are based in the EU under the Consumer Protection Distance Selling Regulations 2000 (DSRs), you have the right to cancel your order with us.

You must notify Customer Service in writing of your wish to cancel the contract for your entire order under the DSRs within 7 (seven) working days of receiving your items. Either email or write to the address:

VIP Factory SIA
Zemitana street 9/ k-1
Riga, LV-1012, Latvia

We recommend that you ensure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us and that you retain proof of sending, in case of a dispute.

Please note that you must cover the cost of the return shipment, as our free collection service does not apply to orders cancelled under the Distance Selling Regulations.

All items must be returned unused, in their original condition and from the country that the order was delivered to. We will refund the full value of your order within 30 days of receiving your notice of contract cancellation. If we do not receive the cancelled order, we will arrange to have it collected from you at your cost.

Please note you may only use your right to cancel the order if you give us formal written notice of cancellation within seven working days of receiving the order, as described above.

Receiving a Refund

After our warehouse has received your return and verified that all of the conditions have been met, you will receive a confirmation e-mail.

Your refund will be credited to the original purchaser's credit card or on the bank account you provided (in case you selected C.O.D. payment) and will include shipping costs for faulty items or for orders cancelled under the DSRs only. Shipping costs will not be refunded for items returned using our free collection service.

If your order has been sent to a destination within the EU, all sales taxes (VAT) will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through the However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned order.

Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately, we are unable to influence this.

Sales Policy

Due to the processing of a huge number of orders during the LEYBERT online sale, the refund can take up to 18 working days.